FAQ

Why do I have to register to place a bid on an auction item?

You need register to bid so that we can congratulate you on your big winnings at the end of the auction! We must ensure that only serious bidders are participating, so yes, you must give us your email and phone number to create an account.

How can I recover a forgotten password?

Click the “Lost your password” button on the login page. You’ll need to fill in the email address you used to create the account and we’ll send you an email right away to help you!

Want to change your current password?

Once logged in, click the “My Account” tab. Then click the link “edit your password and account details.” You’ll be prompted to change your information. Voila!

Will other users be able to see my information when bidding?

No, we exercise blind bidding on our site – so bid away and your dad will be non-the-wiser that you’re trying to buy him that birthday present!

What security measures does Charity Benefits Unlimited provide to ensure customers’ credit card information is safe?

Charity Benefits Unlimited processes credit cards through Intuit. Credit card numbers are never stored and are protected by a PCI compliant card processing infrastructure. Intuit uses online banking industry-standard secure connection over SSL (Secure Socket Layer) with 128-bit encryption. Information is sent securely using an encrypted SSL connection to PCI DSS compliant Intuit servers.

I see something I’ve GOTTA HAVE, so… how do I bid?

From the “Auction” tab, you’ll see all of the items being offered in the charity auction. Click on the photo of the item you want. You’ll be brought to a page in which you will enter your high bid. After entering the desired amount for that item, you’ll click the “Bid Now” button. (If you have not already added your billing address, you may be prompted to do so at this time.)

Once submitted – that’s it! Make a note of the time left for that auction item and check back to ensure you’re winning (don’t worry, we’ll send you an email if you get outbid too!)

I’m not ready to commit just yet – can I monitor an item to come back to it before the auction ends?

Definitely! Though, we’re not sure what the holdup is – all of these items are going to a great cause! If you’re not ready to pull the trigger, you can click the “Add to Watchlist” button on the item page. You’ll find the items you’ve chosen to Watch located under the “My Account” tab. To bid on an item in your Watchlist, just click the link for that item and it’ll direct you back to the product page to enter your bid (as outlined above.)

What is the “Best Bid” under My Account?

This amount is the current bid on that item. To win, you’ll need to bid again with the next highest available bid increment.

I bid, but it automatically bumped my bid up a few dollars, why?

If you and someone else in the web universe happen to bid at the exact same moment, it will favor the person that hit the “Bid Now” button first. For example, if an item is currently at $319, and you bid the next highest bid increment of $339, you’ll notice your bid is now $342. Why? That’s because someone else was bidding at the same time and therefore changed the minimum bid for that item at the same moment as you clicked the bid button. This shouldn’t happen often as it’s very circumstantial. Please contact us if you are experiencing this issue repeatedly.

When will my item ship?

Please refer to our Shipping and Return Policy .

Can I return an item?

Because we host these auctions for charity events, proceeds are promptly delivered to the benefitting organization as soon as possible. Therefore, we do not accept any refunds as it would affect those donations, but may be able to accommodate exchanges. Please contact us for details.

I’m having technical issues, who ya gonna call?

Charity Benefits Unlimited! (Sorry, doesn’t have the same ring to it as Ghostbusters, we tried…) At (480) 483-0525 or info@cbuauctions.com. We’re happy to help! Office hours are M-F 9:30-4:30pm Arizona/MST (we don’t have “normal” day light savings time changes like the rest of the US.)